When buying, customers expect friendly and knowledgeable advice - particularly in small, specialist shops whose strong point is personal contact with the customer. Advice on nutrition is increasingly playing a part here, and this places considerable demands on sales staff. [more]

Customers attach great importance to their meat being tender and juicy. But sadly nature does not always make it that way. Meat needs to hang; it needs to be prepared correctly. And the way it is cooked also needs to right. For example, meat which is kept in the heat for too long will get tougher and tougher. [more]

Being able to watch live cooking is something customers really enjoy. Because if customers can see how a meal is being prepared they value it more highly and have more confidence in you. And front-of-house cooking fits well with the recent trend towards "cooking fresh". [more]